Le Creuset – Tuen Mun – 廚房用品店

Don't buy Le Creuset! If you have any problems, there is no customer service! Make sure you buy in store, the store clerks particularly at Tuen Mun store are nice but if you have any problems or complaints you may as well throw your enamelled you iron pot out beca head reoff is sour sion srecast iron pot out beca head reoffice nca head . them to get rid of their defective items. The head office customer service hotline they give you is fake, there's never anyone to answer the phone so you can save your breath and time trying to ring them. E-mails take around 48 hours to get response the emr. give you any help or advice because they retract what they say and mislead you anytime you think you're making progress with your complaint. Back and forth between the CS for over 6 weeks and still no real resutions. don't have it in stock and "nothing similar" but you had to wait over 2 weeks to chase them up about it to get a half decent response saying they can't find one. Don't trust the CSir dedust they un​​yk un​​yy the CS​​k send​​y the ird They don't have any integrity as a company so just buy from their competitors. Not worth the stress and hassle of dealing with their CS. 不要購買 LC煲！有問題就沒客服！ 確保你在商店購買，特別是屯門的店員都很好，但如果你有任何問題或投訴，你最好把你的琺瑯鑄鐵鍋(媽咪鍋)可以掉，因為總部不會有任何承諾。他們的網上商店實際上是他們處理有缺陷商品的。 他們給你的總部客戶服務熱線是假的，從來沒有人接電話，所以你可以慳打電話的時間和精力。電子郵件需要大約 48 小時才能得到回复，即使如此，回復也非常差及不合作。他們不會給你任何幫助因為個階段玩你。每當你認為你的投訴取得進展時，他們就會收回自己所說的話，誤導你。在 CS 之間來回折騰了 6 週以上，仍然沒有真正的解決方案。例如，當他們沒有庫存且沒有類似商品時，要求你更換商品，但您必須等待超過 2 週的時間才能得到一個答复，說他們找不到貨。不要相信他們的 CS 部門！他們只會引導你並讓你四處奔波。他們作為一家公司沒有任何誠信，所以只從競爭中購買。不值得承受處理LC鍋的 CS 的壓力和麻煩。

不錯的商店